A cool-off period is a self-imposed break from gameplay. It gives you time and space away from the platform — no spins, no purchases, and no logins — for a set amount of time you choose.
At Sweet Sweeps, cool-off periods are:
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Completely voluntary
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Player-controlled
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Available in durations like 24 hours, 3 days, 7 days, or more
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Reversible only after the time has passed (for your protection)
You can activate a cool-off by contacting Player Support.
During a cool-off period, you’ll still receive certain transactional emails (e.g. redemptions), but we won’t send promotional messages.
Taking a break doesn’t mean something’s wrong — it just means you’re looking after your experience.