If you successfully claimed a promotion but the bonus hasn’t shown up in your account:
First, double-check:
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Whether the reward was Gold Coins or FREE Sweep Coins
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Which balance was affected (Gold vs. Sweep Coin)
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Whether the reward is part of a delayed bonus (e.g. unlocks after task completion or on the next login)
If you’re still unsure, reach out to Support and include:
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The name or description of the bonus
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Time and method of claim (e.g. clicked banner, entered code)
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Any screenshots or confirmation messages
Bonus history or Gold Coin Offer receipts may also help the team verify your reward.