If a promotion isn’t working as expected — for example, a code won’t apply, a bonus doesn’t trigger, or a claim button is missing — here’s what to do:
Step-by-step:
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Refresh the page or restart your browser
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Check your internet connection, especially on mobile
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Review the promotion’s terms for any requirements you may have missed (e.g. purchase, coin type, eligible games)
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Confirm the promotion hasn’t expired
If it’s still not working, contact Customer Support with:
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The name or type of promotion
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A screenshot (if available)
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The time and date you attempted to claim it
Support can investigate and help resolve the issue promptly.